Shipping: 

Orders with shipment method of 2-3 day flat rate shipping will be sent on Monday - Tuesday of each week. They will be sent if your temperature is above 45F and below 100F. Free Heatpacks and Icepacks with foam insulations are included with all orders.

Orders with shipment method of Next-day shipping will be sent on Monday-Thursday of each week. This shipment method can handle temperatures between 35F - 105F. Free Heatpacks and Icepacks with foam insulations are included with all orders.

Refund & DOA:

DOA (Death On Arrival): Full Refund on Fishes Cost Or Replace with another fishes. Send 2 clear photos of DOA fishes/shrimps in the bag fishes come in and a photo of clear fish out of the bag within 1 hours of delivery. 

Acclimation

 

Prepare the Tank:

Make sure the new tank is set up with proper filtration and has been cycled to establish beneficial bacteria.

Check that the water temperature, pH, and other water parameters match those of the water the guppies are coming from.

Float the Bag:

Place the sealed bag containing the guppies in the new tank. Let it float for about 15-20 minutes to equalize the temperature between the bag water and the tank water.

Add Tank Water to the Bag:

Open the bag and roll down the top edges to create an air pocket so it can float. Every 5 minutes, add a small amount of tank water to the bag (about 1/4 cup). Do this for about 30 minutes. This helps the guppies gradually get used to the water chemistry in the new tank.

Release the Fish:

After the acclimation period, gently net the guppies out of the bag and place them into the tank. Avoid pouring the bag water into the tank to minimize the risk of introducing any potential contaminants.