Returns & Exchanges
At BuyGuppy, we want you to love your new look, which is why we offer a seamless 30-day return policy for all unworn apparel with original tags attached. If your purchase isn't the perfect fit, we are here to help you find an alternative or provide a full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all clothing tags remain attached and the garment is in its original condition.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing